Refund Policy
Draft. These terms have not been legally reviewed and aren't in force yet.
Read this before you pay
Every new sign-up gets free scans with no card, so you can check it reads your guests' passports well before you spend anything. Once you have paid, your right to a refund is limited as set out here.
Refunds on a pack
We refund a pack in full if you ask within 7 days of paying and the property has used none of the credits from that pack. The credits are removed when the refund is made.
After 7 days, or once credits from the pack have been used, a pack is not refundable.
Expired and deleted credits
Credits expire 12 months after the property's most recent purchase. Expired credits, and credits lost by deleting a property, are not refunded.
Cancelling
There is no subscription and we do not hold your card, so there is nothing to cancel and nothing further is charged unless you choose to buy again.
Credits used in error
If you think a credit was used when it should not have been, tell us. We will check the records and put back anything used in error.
If we cannot provide the service
If a fault on our side leaves the service unusable for a sustained period and we cannot put it right, or if we close the service, we will refund a fair share of your unused paid credits.
Failed and duplicate payments
If your card was charged but credits did not appear, do not pay again. Write to us with the date, the amount and the last four digits of the card. Never send us your full card number. If you were charged twice for the same thing because of a technical fault, we refund the duplicate in full.
How to ask for a refund
Email support@passportscan.io from the address on the account, or call +960 9536016. Tell us the date, the amount and the receipt number. We aim to reply within 3 business days. A refund is agreed only when we confirm it in writing.
How refunds are paid
Refunds go only to the card used for the payment, through Bank of Maldives, in Maldivian Rufiyaa (MVR). If your card is in another currency, your bank's exchange rate may make the amount differ slightly.
We submit an approved refund to the bank within 7 business days. It usually reaches your card within a further 5 to 10 business days, which is controlled by your card issuer.